Why it works · a five-minute read
Sanne cuts hair. The booking runs itself.
Klipp & Co is a one-chair barbershop in Rotterdam. Here is what changed, what it saves, and where you can check it yourself.
Problem-solving impact
Before → after
Sanne runs the chair alone. Here's what changed for her when bookings started handling themselves — and the live numbers behind it.
Before
Inquiries arrive by phone and WhatsApp while Sanne is cutting hair.
After
Customers pick a genuinely free time themselves, day or night.
Before
Every booking needs a confirmation and a reminder typed by hand.
After
Confirmation and 24-hour reminder emails go out automatically.
Before
A cancellation leaves an empty chair unless Sanne starts calling around.
After
The freed slot is offered to the waitlist once, automatically.
Live from the running system
–
Confirmed bookings
–
New this week
–
Reminders sent
–
Emails sent automatically
–
Slots refilled via waitlist
–
Moves & cancellations by customers
Owner-effort reduction
About 5½ hours back every week
| Weekly task | Before | Now |
|---|---|---|
| Answering booking calls & messages | ~3 h | 0 h |
| Typing confirmations and reminders | ~1 h | 0 h |
| Refilling cancelled slots by phone | ~45 min | 0 h |
| Handling moves and cancellations | ~45 min | 0 h |
| Checking the day's schedule | paper diary | 2 min |
Estimates for a shop with about 60 appointments a week.
Craft & execution
Don't take our word for it
Dry-run simulations
Five linked journeys on live open times, without touching real data.
Check itExact email copies
Every email is saved exactly as sent and shown in the booking's journey.
Check itNo stranded time
The gap rule offers only times that leave room for another service.
Check itBuilt in the open
Every step, decision and requirement link is visible in the build process.
Check itStorytelling
Walk through it in four steps
- 1
Book as a customer
Pick a service and a free time. Only times that leave no unusable gaps are offered.
Open booking - 2
Watch the owner schedule
Your booking appears in Sanne's two-week schedule. Tap the day, then the booking.
Open owner view - 3
Cancel or move it
Run the linked test: a move frees a slot and the waitlist gets an offer.
Open test - 4
Open the journey
Every step, with the exact emails the customer received, in the booking's timeline.
See journeys
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